Refund Policy

Eligible new Reduce items may be reviewed for both non-defective and defective returns. A change of mind, an incorrect choice or a preference return is eligible when the product is new, unused and returned with its original packaging and parts. Damage, defects, missing parts, wrong items and material description differences are also reviewed.

Starting a request

Request a return or exchange within 30 days after delivery by emailing editor23208@gmail.com. Include the order number, checkout email, the reason and the requested outcome. For an issue, retain the packaging and share photos or video when useful.

Approved mail returns

Please wait for approval and the confirmed return destination before mailing anything. The mailing address used for store correspondence is not automatically a return facility. A free prepaid return label is included in the package; contact us if it was lost or absent. Eligible returns do not have a label charge or restocking fee.

Exchanges and credits

Approved exchanges depend on available stock. For an approved refund, we process and initiate a credit to the original payment method within 10 days. A bank or payment provider may take additional time to post the credit. Applicable consumer rights remain available.